eLuminous Technologies is a professional virtual assistant company. The company is a partnership firm owned by Sandeep Aher and Hrushikesh Wakadkar, and they have been operating since 2002.
Being in business for over 13 years makes eLuminous Technologies one of the more established virtual assistant companies in the industry.
About eLuminous Technologies
The company is based in Nashik, India, where they operate out of a huge facility with a team of over 80 staff. They work around the clock to accommodate all the timezones of their clients, offering services during EST, PST, GMT and AEST timezones.
(In the video below you’ll see a crew of VAs working the night shift to serve clients during US business hours.)
As you would expect with a company of this size, eLuminous have a large pool of skills within their 80+ staff. They have split into several different departments, and aim to match clients up with the most suitable assistant or team.
Their target customers range from small business owners, to managers and CEOs of large organizations. eLuminous Technologies find that most of their clients work in industries like web development, Internet marketing, eCommerce, eBay and Amazon sellers, and other online businesses.
eLuminous Leadership Team Interview and Office Tour
This video gives you a behind-the-scenes look at eLuminous’ virtual assistant office setup, their leadership team, and even a little glimpse into their company culture.
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I thought it was a cool way to share what it’s like over there, and to see something a little different from the super-polished stock-photo-laden marketing videos you typically see.
Services
eLuminous breaks down their services into four main categories, and have a separate department for each of the following:
- Web Development and Project Management
- Real Estate Assistants
- E-Commerce Support (for Amazon FBA and other e-commerce sellers)
- Internet Marketing
So depending on the client’s type of business or requirements, they can direct them to a department specializing in that area.
Their virtual assistant services cover all the day-to-day business tasks you would expect. As I always advise, you should provide a detailed list of the tasks you’re looking to outsource and check they have experience with each task before committing to a price plan.
Their web development team specialize in maintaining and building websites. They have a dedicated mobile app development team, which is a service not offered by many virtual assistant companies. Finally they have a SEO and SMM department, ideal for outsourcing your social media accounts.
Plans and Pricing
For their virtual assistant service, eLuminous Technologies charges a flat rate of $7 per/hr, and have six fixed packages to choose from.
Their entry-level package includes 20 hours of virtual assistant time, with their other packages offering 40, 80, 120 and 160 hours.
Based on my conversation with Harshal, it sounded like their preference was to work with clients on the 160 hour engagement. He also indicated the clients that see the best results are the ones that have clearly-defined goals and outcomes in mind.
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eLuminous also have a WordPress and CMS support package, aimed at businesses wanting ongoing website support.
When paying for a package you are purchasing a number of hours per month. The hours will be used up as your tasks are completed, and you can keep an eye on the progress.
eLuminous Technologies Alternatives
When I asked eLuminous what sets them apart from their competitors, they cited their 15 day money back guarantee, quality of service and flexible payment options. Sandeep also told me they really try and take a consultative approach in learning about your business so they make suggestions and become a valuable partner.
The virtual assistant marketplace is a competitive and crowded one. If you’re looking at virtual assistant companies in India, My Tasker or VA Talks might be worth a look, though neither have the 15+ year track record of eLuminous.
That said, they offer similar pricing and it probably makes sense to reach out to at least a couple different companies to see who impresses you and who seems like a good fit for your requirements.
Your Turn
Have you worked with eLuminous Technologies? If so please leave a comment below to help others with making an informed decision.
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